Privacy Policy

Who we are

Timber Hollow Homes (“we,” “us”) sells homes built by Franklin Homes from 1945 E. Hal Rogers Pkwy, London, KY. This policy covers https://www.timberhollowhomes.com and the forms on it.

What we collect

• Information you give us. Your name, phone number, email address, and whatever you tell us about the home you’re looking for, when you submit a form or call or text us.
• Information collected automatically. Pages viewed, referring links, approximate location, device and browser type, and advertising identifiers, through cookies and similar technologies.

How we use it

• To answer your enquiry and send pricing, floor plans, specifications and availability.
• To contact you by phone, SMS or email about homes and your enquiry.
• To measure and improve our advertising and this website.

Text messages

If you give us your mobile number and consent, we may text you about your enquiry. Message and data rates may apply, and message frequency varies. Reply STOP to any message to opt out, or HELP for help. Consent to receive texts is not a condition of any purchase. We do not sell or share mobile numbers or SMS consent with third parties for their own marketing.

Cookies, analytics and advertising

We use Google Tag Manager, Google Analytics, Google Ads conversion tracking and the Meta pixel. These set cookies and may receive information about your visit, including a hashed identifier when you submit a form, so we can measure which advertising works. You can opt out of personalised Google advertising at adssettings.google.com and manage Meta ad preferences in your Facebook or Instagram settings. Most browsers also let you block or delete cookies.

Who we share it with

We share information with service providers who work on our behalf — our customer relationship system, our website host, our email and messaging providers, and our advertising platforms. We may share your enquiry with Franklin Homes where that is needed to quote or order your home. We may disclose information where the law requires it. We do not sell your personal information.

How long we keep it

We keep enquiry records for as long as we need them to serve you and to meet our legal and accounting obligations, then delete or anonymise them.

Your choices

You can ask us to access, correct or delete the information we hold about you, or to stop contacting you, by emailing info@timberhollowhomes.com or calling (606) 309-5669. Depending on where you live you may have additional rights under state privacy law; contact us and we’ll honour them.

Children

This site is not directed to children under 13, and we do not knowingly collect information from them.

Changes

If we change this policy we’ll update the date at the top of this page.

Contact

Timber Hollow Homes
1945 E. Hal Rogers Pkwy, London, KY
(606) 309-5669
info@timberhollowhomes.com